Question:
What is Individual Pet Cremation?

Answer:
In an individual cremation, your pet and only your pet is placed in the cremation machine (retort). Peaceful Paws Crematorium specialise in individual cremations and many owners want to give their pets the same level of respect in cremation as they would give to a human member of the family and our individual cremation service is the ideal way to do that.

Question:
What is mass or communal pet cremation?

Answer:
In a group cremation, the remains of several pets are placed in the cremation chamber with no separation barriers. Following the cremation, the ashes are intermingled. No ashes are returned to the family; therefore we do not offer this option.

Question:
Can I be assured the ashes returned to me will be the ashes of my pet?

Answer:
We at Peaceful Paws Crematorium understand that pets are family members. We treat a pet cremation no different than we treat a human cremation. Our Crematorium facility has thorough operating policies and procedures in order to provide the highest level of service. We ensure all proper paper work is in order and remains are properly identified. We ensure that each step in the cremation process is properly documented so that in the final stage of returning your pet's cremated remains to you, it will be 100 percent confirmed from start to finish that those remains are those of your pet and your pet only.

Question:
Do I have to purchase cremation container for my pet’s cremation?

Answer:
No, often family members will wrap their pet in a favorite blanket or some other personal article of meaning to the pet or family members. You can also provide a few personal items to be cremated with your pet. This may be a special toy, coat, picture, food, treats etc. All keepsakes will remain with your pet. To better respect our environment and reduce emissions, we ask that you not include items such as foam bedding, rubber or plastic.

Question:
My pet had a metal plate implanted because of a broken bone/surgery. What happens to these during cremation?

Answer:
Most surgical steel implants including plates, screws and wire survive the cremation process. Please let us know if your pet has any medical implants and we are happy to make sure these items are returned to you with your pet’s ashes.

Question:
Can I bring my pet to the Crematorium?

Answer:
Yes – most definitely. You may transfer your pet from your home or vet clinic. For some people, providing some of the care and making the final journey with their pet can be a therapeutic step in the grieving process. We also offer a complimentary pick up service from the Kensington and Summerside areas. If you choose to have Peaceful Paws collect your pet from their place of passing, they will be respectfully transported inside the vehicle with the crematorium staff member(s).

Question:
What is the ‘Rainbow Room’ at Peaceful Paws Pet Crematorium?

Answer:
At Peaceful Paws we have constructed and decorated a room for grieving family members to spend some quiet time with their deceased pet before they are given over into our care for cremation. There is no cost to use this room, we just ask that you check with crematorium staff to check on availability so other families can avail of this complimentary service as well.

Question:
How long are pets in your care before they are cremated?

Answer:
Once contact has been made with the family, either in-person or on the phone, pets are cremated as they arrive in our facility. We do not have freezers in the building nor do we store pets for cremation at a later time.

Question:
How long do I have to wait to get my pet’s remains returned after the cremation process?

Answer:
We understand the grief associated with losing your pets. The time between saying that final farewell and bringing home their remains can seem endless. We pride ourselves on a 24 hour (or less if at all possible) turnaround time. We realize the form in which you will be bringing your pet home after the cremation isn’t the how we wish it could be, but we feel there is some kind of closure and comfort that comes with having them ‘home’ again. We will either set up a time for pick up before the cremation begins or a phone call the following morning to arrange a time that suits you and your crematorium staff.

Question:
How will my pet’s remains be returned to me?

Answer:
Your pet’s remains will be processed and placed inside a zip-tied plastic bag to prevent spillage. That bag will then be placed inside a flip-lid brown cardboard container with your pet’s name laser etched on the top of the box. Inside the box, in addition to your pet’s remains you will receive a 6” x 6” ceramic tile with your pet’s name on it in their memory, ink paw and nose prints and a fur clipping (if you wish to have those items included). There will also be an envelope with some paper work containing a Rainbow Bridge document with your pet’s age and/or birth and passing dates.

Question:
What if I want something other than the temporary holding container that is provided with the cremation?

Answer:
You can choose from a variety of urns for an additional charge, we have a beautiful selection of urns & jewellery in stock or you may supply your own special urn which we will be happy to place your pet’s remains inside of for you.

Question:
Can I get my pet’s urn personalized?

Answer:
By all means. Peaceful Paws is equipped with a laser machine and we can engrave many types of material. You will be given the choice of fonts and size to make the decision that best suits the container you have chosen to hold your pet’s remains. (*There is an extra charge for laser engraving – cost varies depending on each case)

Question:
What types of pets/animals are you capable of cremating at your facility?

Answer:
To date we have cremated rats, mice, snakes, bunnies, guinea pigs, cats, dogs, miniature goats and even miniature horses.

Question:
I have pet insurance that covers cremation costs; can you help me with that?

Answer:
Some insurance companies reimburse partial/full cost depending on your insurance but if they require information from us bring your paperwork from your pet insurance provider into our office and we will fill it out and sign it so you may make your claim.